How can we help?

Need help with MarketMate? Whether you have a question about your account, billing, campaigns, or something is not working as expected, we're here to help.

Account & Login

Help with signing in, account access, verification emails, passwords, or profile questions.

Billing & Subscription

Questions about Standard or Pro, payments, subscription status, cancellations, or billing.

Campaigns & AI Generations

Help with campaign creation, generation limits, content outputs, or unexpected campaign results.

Technical Support

Report bugs, errors, pages not loading, or anything else that is not working as expected.

Contact support

Send a support request

Tell us what you need help with and we'll create a support ticket for our team to review. If you're contacting us about an account, use the email associated with that MarketMate account.

Response time

1–2 business days

We aim to respond as quickly as possible during normal business days.

Support email

usemarketmate.support@gmail.com

We'll use this inbox to reply to support tickets during V1.